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Troubleshooting Guide

Connection Issues Between iOS Device and Mac​

If the connection between your iOS device and Mac is unstable, please try the following:

  • Reconnect the iOS device and Mac using a USB cable.
  • Ensure the USB cable supports data transfer, not just charging.
  • Try using a different USB cable.
  • Connect directly without using a USB hub.
  • Close background apps on both the Mac and iOS device. In particular, avoid USB screen recording with apps like QuickTime, as it consumes significant bandwidth.
  • Restart both the iOS device and the Mac.

Audio Glitches or Dropouts​

If you experience audio glitches or dropouts, please try the following:

  • Adjust the buffer size in your DAW. SideRack is more sensitive to buffer size compared to other plugins.
  • Adjust the sample rate in your DAW.
  • Modify the Buffer Multiplier setting in the SideRack plugin.
  • Close background applications on both the Mac and iOS device.
  • Restart both the iOS device and the Mac.
  • Use a higher-speed USB cable.
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